Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your product must be unopened, unused, and in the same condition in which you received it, with its original packaging. You will also need your order number or other proof of purchase. Opened products are not eligible for return.

Approved returns will be refunded to the original payment method, minus original outbound shipping charges and return-label fees. Sale items, gift cards, gifted or promotional products, accessories, and wholesale orders are final sale.</p>

How to start a return

To request a return, email us at hello@powah.life with your order number and the reason for your return.

If your return is accepted, we will send you a return shipping label and instructions explaining how and where to send your package. The return-label fee will be deducted from your refund. Items sent back without first requesting and receiving return approval will not be accepted.

You can contact us with any return questions at hello@powah.life

Return criteria

Subscription shipments

Your first subscription order follows the return policy above. Repeat subscription shipments are not eligible for return, refund, or cancellation after they have been charged. Please manage or cancel upcoming subscription orders before the next charge date through the Manage Subscription link in our website footer.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at: hello@powah.life with your order number and clear photos so we can evaluate the issue and make it right.

Lost packages

If your package is confirmed lost in transit, email us at :hello@powah.life within seven days of that confirmation. Once the claim is reviewed and approved, we will send a replacement. If the item is sold out, we will issue a refund.

Exchanges

The fastest way to receive a different item is to return the eligible item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund is approved. If approved, the eligible amount will be refunded to your original payment method. Your bank or credit card company may require additional time to process and post the refund.